CUSTOMER SERVICE
Unparalleled support for your users
Your swag is better with good customer service and a great user experience.
CUSTOMER SERVICE
Unparalleled support
for your users
Your swag is better with good customer service
We’re serious about customer service and UX
Your clients are the reason you made the swag in the first place. If their experience falls
short, the whole process is hurt. Here are the many ways we make their lives easier.
Our approach to customer service
End user customer service may not be the first thing that comes to mind when planning out your swag campaigns, however it’s a critical step in the overall experience. We’re constantly looking for ways to improve our process by analyzing the most common questions and making updates to our pages or platform based on what we find. All with the goal of supporting your users with easy customer service.
Empowering users: What your users can do on their own
Often times the best service is to let users quickly solve their own problem. Here are all the things they can do on their own.
- Place orders
- Cancel orders (including refunds for CC orders)
- Decrease quantities (only non CC orders)
- Change email
- Change address
- Change sizes
- Track shipments
- Create returns
AWARDS
Kotis recognized for Front’s Game Changer Award in top customer satisfaction scores
Kotis was recognized as a Game Changer Award winner by Front, our email/client contacting service provider. This annual award is given to a select number of Front customers who surpass the industry average for CSAT (Customer Satisfaction) scores.
REVIEWS
Real stories, real impact